Terms of Service

Welcome to Easy Kitchen. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website, browsing our store or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our services.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation or functionality of our website.

2. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, specifications and colours as accurately as possible.

However, the appearance of products may vary slightly depending on your device, screen settings, manufacturing updates or product variations.

We reserve the right to modify or discontinue products without prior notice.

Product availability is subject to stock.

3. Prices

All prices displayed on our website are shown in the currency selected or applicable to your shopping region.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been successfully placed and confirmed.

Discounts, promotional codes and special offers may be subject to additional conditions and expiration dates.

4. Orders

After placing an order, you should receive an order confirmation using the contact information provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorised transactions
• Incorrect pricing or product information
• Product unavailability
• Payment issues
• Incorrect or incomplete customer information

If we cancel an order after payment has been successfully collected, any amount due to you will be refunded to the applicable payment method.

5. Order Processing

Orders are generally processed within 24 hours.

Processing times are separate from shipping and delivery times and may occasionally be affected by weekends, public holidays, unusually high order volumes or circumstances outside our reasonable control.

6. Shipping and Delivery

Our estimated delivery times are:

• United Kingdom & Europe: 4–7 business days
• Rest of the world: 7–10 business days

These are estimated delivery times and are not guaranteed.

Delays may occasionally occur due to customs, carriers, weather, public holidays or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information when placing an order.

7. International Orders

International orders may be subject to customs procedures, import requirements, taxes or duties depending on the destination country.

Where charges are not already collected during checkout, the customer may be responsible for applicable import duties, taxes or fees imposed by local authorities.

8. Payments

Payments are processed securely through the payment methods available during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We reserve the right to cancel or hold orders where payment cannot be verified or where fraudulent activity is reasonably suspected.

9. Returns and Refunds

Eligible purchases may be returned in accordance with our Return & Refund Policy.

Customers should review that policy before requesting a return.

Products that have been used or come into direct contact with food may be subject to return restrictions for hygiene and safety reasons, except where applicable consumer law provides otherwise.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

10. Order Changes and Cancellations

We process orders quickly, so requests to cancel or modify an order should be submitted as soon as possible.

Once an order has entered processing, fulfilment or shipping, we may be unable to modify or cancel it.

11. Accuracy of Information

We make reasonable efforts to ensure information presented on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.

We reserve the right to correct such errors and update information where necessary.

12. Third-Party Services

Our store may use or provide access to third-party services, including payment processors, shipping providers, analytics platforms and other services necessary to operate our business.

Your use of certain third-party services may also be subject to their respective terms and policies.

13. Intellectual Property

Unless otherwise stated, the Easy Kitchen name, website content, branding, graphics and other original materials created for our store are owned by or licensed to Easy Kitchen.

You may not reproduce, distribute, modify or commercially exploit our original website content without permission.

14. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent activities
• To violate applicable laws or regulations
• To transmit malicious code or harmful software
• To interfere with the website's security
• To collect personal information about others unlawfully
• To impersonate another person
• To engage in activities intended to disrupt our services

We may restrict access to our services where these terms are violated.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Easy Kitchen will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any rights or remedies that cannot legally be excluded under applicable consumer protection law.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that your information may be processed as described in that policy.

17. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our services, business practices or legal requirements.

The latest version will always be available on this page.

Continued use of our website after changes become effective constitutes acceptance of the updated Terms where permitted by applicable law.

18. Governing Law

These Terms are governed by applicable laws and regulations.

If you are a consumer, you may also benefit from mandatory consumer protection rights provided by the laws of the country or region where you live. Nothing in these Terms is intended to remove those rights.

19. Contact Us

If you have questions about these Terms of Service, your order or our services, please contact our customer support team using the contact information available on our website.

Easy Kitchen
Last updated: 26 August 2026