Refund policy
At Easy Kitchen, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or your order number is required.
- The return must be requested within 30 days of delivery.
Please contact our customer support team before returning any product. Items returned without first requesting a return may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and provide your order number along with photos or videos showing the issue.
Once reviewed, we’ll work with you to provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, certain products that have been used or come into direct contact with food may not be eligible for return unless they arrived damaged, defective or incorrect.
We also cannot accept returns for:
- Gift cards
- Items damaged through misuse or improper handling
- Products showing significant signs of use
- Items returned outside the 30-day return period
If you’re unsure whether your product is eligible, please contact us before sending it back.
Returns
Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.
We recommend using a tracked shipping service when returning your order. Easy Kitchen cannot be responsible for returned parcels lost during transit.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process and display the refund in your account.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you receive a damaged, defective or incorrect product and would prefer a replacement, please contact our customer support team.
Replacement availability may depend on current stock.
Order Cancellations
We process orders quickly, so cancellation requests should be submitted as soon as possible after placing your order.
Once an order has been processed or dispatched, we may no longer be able to cancel or modify it.
Contact Us
If you have any questions about returns, refunds, damaged products or your order, please contact our customer support team through the contact information provided on our website.
We’ll be happy to assist you.
Easy Kitchen Customer Support